Shipping & Returns
Last updated: 30 October 2026
Shipping
Where we ship: Belgium, the Netherlands, France and Germany.
Shipping costs:
- Orders under €100: €7.49
- Orders of €100 or more: free shipping
Delivery time: our standard delivery time is 2–3 business days. As soon as your order has been shipped, you will receive a confirmation email.
Pick-up: you can also choose to collect your order free of charge at Beukenhofstraat 113, 8570 Vichte, Belgium. We will let you know by email when your order is ready.
Damaged parcel or wrong product? We pack every order with care. If something arrives damaged, or you receive the wrong product, please contact us as soon as possible at hello@bellume.com with your order number and a photo of the product and packaging. We will find a solution with you – this does not affect your legal guarantee rights.
Returns
Changed your mind? You have 14 days from the day after you receive your order to withdraw from your purchase, without giving a reason.
- Let us know within these 14 days by email to hello@bellume.com, with your name, order number and the products you want to return. You may use the model withdrawal form in our Terms & Conditions.
- Send the products back within 14 days of informing us, well protected and preferably in their original packaging, to: Kaarsen Bouckaert BV – Bellume, Beukenhofstraat 113, 8570 Vichte, Belgium.
- The cost of returning the products is at your expense. We recommend a tracked shipping method.
Refunds: we refund the purchase price and the standard shipping costs within 14 days of receiving your withdrawal, using your original payment method. We may wait to refund until we have received the products back or you have shown proof of return.
Condition: products must be returned unused and complete. A candle that has been lit can no longer be sold as new; we may deduct an amount for any reduction in value caused by use beyond what is needed to examine the product.
Not eligible for return:
- personalised or made-to-order products, such as personalised corporate gifts;
- sealed fragrance products, such as diffusers and home sprays, that have been unsealed after delivery (for health and hygiene reasons).
Exchanges: we do not offer direct exchanges. Simply return the product and place a new order.
Questions? Contact us at hello@bellume.com or +32 56 77 48 77.
